Columbia, SC (WLTX) -- A Midlands woman has come forward claiming her identity was stolen as a result of the breach at the South Carolina Department of Revenue.
Helen Roach, 66, lives off of one Social Security check a month that she receives from the government. But after receiving a letter that her direct deposit banking information had changed, she became suspicious.
"For this to have happened I just don't understand it. I can't understand it for the life of me," said Roach.
You can imagine the surprise on Helen Roach's face when she opened the letter, confirming her retirement checks had been re-routed to another bank account.
Part of the letter reads: "It usually takes us one to two months to change where we send payments."
Roach called over to the Social Security Administration who confirmed her fears, someone had used her personal information to change her bank info.
"Here I am expecting my monthly check and it's going into somebody else's bank account. Now I am having to wait for mine," said Roach.
Having filed her taxes online, Roach believes her information was stolen in the security breach at the Department of Revenue. But Juliana Harris with consumer affairs says it's hard to say for certain.
"It would be difficult. I don't know if we would ever be able to say definitively, yes, that was from the Department of Revenue breach."
Consumer affairs says if you believe you have been a victim of identity theft there are steps to protect yourself:
-First contact your bank, and place a hold on the account in question
-Place fraud alert on your credit report
-Place a security freeze on your credit report
Roach was told that someone had used the Social Security Administrations automated phone service to make the changes. While no money was taken from her account, Roach remains skeptical of the system and her future financial security as a retiree.
"I am just about at my wits end with what has happened to me cause I don't know how far this is going to go with me. You know? Since they have my social security number I don't know what is going to happen," said Roach.
Since her account was changed, she has placed a block on her file so only she can only alter her account info in person. For more information, visit the SC Department of Consumer Affairs Website.