(KAREN BLEIER/AFP/Getty Images)
By Kelly Kennedy, USA TODAY
WASHINGTON - After hearing promises of a fixed website by the end of November, customers trying to access Healthcare.gov on Sunday and Monday were met with a message that the system was, again, down.
"We are experiencing technical difficulties and hope to have them resolved soon," reads a statement at the site. "Please try again later."
But this time, government officials say it has nothing to do with the site itself. Instead, it was the company, Terremark, that hosts the government's website and data hub.
"Terremark had a network failure that is impacting a number of their clients including HealthCare.gov," said Health and Human Services spokeswoman Joanne Peters on Sunday. HHS Secretary Kathleen Sebelius "spoke with the CEO of Verizon this afternoon to discuss the situation and they committed to fixing the problem as soon as possible."
A failure in a networking component caused the failure, and has apparently affected other companies that use Terremark's services, as well.
The problems followed an announcement Friday that the site would be fully functional by the end of November, as well as reassurances that everyone who would like to buy insurance would have time to do so before the Dec. 15 deadline to receive coverage by the first of the year, and well ahead of the March 31 deadline to buy insurance to comply with the individual mandate.