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NC DMV: Don't call your local office to make an appointment

DMV is pointing everyone to their online appointment site. Even the call center is overwhelmed and not always the fastest way to make an appointment.

GREENSBORO, N.C. — Remember the days of just showing up at the DMV, no appointment, you just waited and got in?

Nope. You can't do that anymore. The DMV is operating by appointment only.
Here's the problem, making an appointment isn't easy.

A WFMY viewer writes:

I've called 7 offices (4 in Greensboro, 1 in Reidsville, 1 in Yanceyville, 1 in Durham) and can't get anyone to pick up. The phones either ring off the hook or give a busy signal.

So much has changed with COVID-19 and continues to change. As of now, here is how the DMV is operating:

#1 Local DMV license offices do not make appointments and they do not look up customer records. The take-away, don't call them, it is of no help.

#2 The easiest way to make an appointment is online.  The DMV appointment section on their website is where you need to be.

#3 The call center answering the calls to 919-715-7000 also handles appointments by phone. Unfortunately, the call center gets more than a thousand calls a day. So, a DMV spokesperson said there's long hold time, and because their call center staff has been impacted by COVID-19 and staying home with kids doing remote learning, sometimes no one picks up and you're directed to go online.

The DMV Spokesperson 2WTK talked to said customers who are having other DMV-related problems but can't get anyone on the phone can send in inquiries via Contact Us but again, this email is not to make appointments.