Columbia, SC (WLTX) - If you drive on South Carolina roads, you know how rough they can be--so rough, in fact, they can cause damage.
We reported on the problem again this week, and we were flooded with responses from viewers about the damages they've gotten to their vehicles over the years.
We talked to Amanda Taylor with the damage claims department at SCDOT, who says a person cannot be reimbursed if the department did not know about the pothole or defect that allegedly caused damage.
"In order to pay a claim, the DOT has to have notice of the defect prior to someone sustaining damage and DOT also failed to repair the defect in a reasonable time," Taylor said. "So one example of a reason a claim might be denied is if we weren't aware that there was a defect that needed to be corrected."
Taylor says a person can report damages in their area, and that will count as an official notice that there is a defect in the road.
To file a damage claim with the SCDOT, you can find the information here. Taylor advises to ensure all of the required information is submitted, but that you can also submit pictures.
"Pictures are not required by state law, but they are helpful," Taylor said. "Pictures of both the defect that has caused your damage and also pictures of your property. That helps us, certainly, evaluate the claim."
We are on your side with where you can report road defects in your area.
South Carolina Department of Transportation:
Toll-free customer service line. 855-467-2368
Columbia: 803-737-2314. A customer service agent will take the report.
One-Call Response Center: 803-929-6000
2020 Hampton Street
Post Office Box 192
Columbia, SC 29202
Monday - Friday 8:30 a.m. - 5:00 p.m.
Website: Richland County Ombudsman's Office
Public Works Office (For County-maintained roads)
440 Ball Park Road
Lexington, SC 29072
Phone: (803) 785-8201
Website: Lexington County Public Works
102 Courthouse Drive
Courthouse Annex Suite 108
St. Matthews SC
Website: Calhoun County Public Works
Phone: (803) 533-6164
Hours of Operation: Monday - Friday: 8:30am - 5:00pm
Website: Orangeburg County Public Works
Public Works Dept.
194 Walker St., P.O. Box 486, Manning, SC 29102
Website: Clarendon County Public Works
Public Works Office
1289 N Main St
Sumter, SC 29150
Hours of Operation: Monday - Friday 7:30 - 4:30
Website: Sumter County Public Works
Public Works Office:
Phone: 803- 459 -6383
If it's a paved road, people should contact:
Department of Transportation in Bishopville
Phone: (803) 425-7191
Website: Kershaw County Public Works
2067 US Hwy 321 Bypass North
P.O. Drawer 60
Winnsboro, SC 29180
Phone: (803) 635-5209
Office Hours: Monday-Friday 8AM-4:PM
Website: Fairfield County Public Works
540 Public Works Drive
Newberry, SC 29108
Roads & Bridges Dept.
111 Law Enforcement Drive
Saluda, South Carolina 29138
Phone No: (864) 445-2106 or (864) 445-0243
Saluda SCDOT Saluda Office: 864-445-2586